July 9, 2024, Boston, MA – OnePIN, Inc., a global leader in User Engagement services for Mobile Network Operators (MNOs), is happy to announce the issuance of its newest patent from the United States Patent and Trademark Office. The recently granted patent, U.S. Patent Number 12,033,182, recognizes the cutting-edge features of OnePIN’s BoosterX technology, specifically its CallConneXion branch. This patent underscores OnePIN’s commitment to developing advanced Customer Value Management (CVM) engagement channels that offer timely and meaningful interactions between mobile operators and their subscribers.
CallConneXion is an innovative digital experience added to OnePIN’s BoosterX™ service. It leverages the foundational BoosterX technology to launch calls to embedded numbers through OnePIN’s digital experience services. This feature is particularly beneficial for MNOs and companies, as it pre-qualifies interested individuals, reversing the traditional outbound calling process. Instead of customer service representatives making numerous calls to find someone willing to listen, CallConneXion ensures that inbound calls come from users already interested in the offers presented.
“Our team is extremely proud to receive this patent, which validates the unique capabilities of our BoosterX CallConneXion technology,” said Andrea Goodwin, VP Products and Marketing at OnePIN, Inc. “CallConneXion represents a transformative approach in mobile operator-customer engagement, delivering personalized and timely interactions that significantly boost customer satisfaction and loyalty.”
OnePIN’s data science teams have observed that end-user response rates surpass 80% when offers are digitized and delivered through the BoosterX channel. Additionally, the BoosterX channel has demonstrated a success rate 20 to 60 times higher than traditional push SMS or app notifications, highlighting its efficacy in driving customer engagement and value.
With this new patent, OnePIN further cements its role as an industry leader in mobile advertising and user engagement technology. The context-aware and data-driven strategy of BoosterX enables MNOs to deliver targeted messages and services that deeply resonate with users, resulting in enhanced brand loyalty and customer retention.
About OnePIN, Inc.
OnePIN, Inc. is a leader in digital experience for Mobile Network Operators (MNOs) and consumer brands. OnePIN enhances digital advertising and customer engagement by integrating Demand Side Advertising Platforms with Customer Relationship Management systems. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s Cloud is an intelligent user engagement platform that integrates into the Mobile Operator’s Customer Value Management and Customer Relationship Management systems to offer a universal user experience tailored to the mobile subscriber’s context.
The intelligence of the Advertising Platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smartphone application is installed. The Company’s services are currently deployed to over 820 million mobile subscribers, across 15 countries spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe. Find out more about OnePIN’s Digital Assistant services here: www.onepin.com.