Boston, MA. January 16, 2018 — OnePIN, Inc., the world’s leading provider of User Engagement services for Mobile Network Operators, today announced the results of joint European market study performed with T-Mobile Group.
T-Mobile Group, one of Europe’s leading mobile telecom operator groups, has conducted an independent study of mobile subscribers and found that OnePIN Simplicity services have clear and relevant benefit for the European market.
Respondents spontaneously came up with multiples situations in which they could use OnePIN’s services. They found the services “to be rooted in the authentic needs of mobile users and suitable to everyday situations”.
Notably, most respondents found the services to be “different from what is available now”. Specifically of note, BoosterX was described as a “time saving & useful service”.
Focus groups included Postpaid and Prepaid subscribers across a variety of demographics and age ranges from 20-50 year olds.
Select quotes from participants include:
“Good for anybody, a student, business. Online stores.”
“Every company should offer it.”
“This is instead of an SMS text, it’s not typing in a code, it’s cool because it’s faster.”
“It finds me exactly when I need it.”
“It’s powerful, but it’s very simple.”
BoosterX user engagement offers are delivered directly to mobile device’s top-level screen, giving users a convenient channel to engage with their mobile operator – for service opt-in, selection and upgrade of data packages, customer service and customer churn reduction promotions, etc.
The service uses OnePIN’s Simplicity cloud, an intelligent user engagement platform that uses machine learning and data integration into the Mobile Operator’s Customer Value Management (CRM) systems to adjust user engagements according to subscriber’s context. The intelligence of the service platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer.
OnePIN’s technology significantly improves customer engagement and response ratios by enabling a real-time dialog between mobile operators and their subscribers.
T-Mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG. With some 168 million mobile customers, 28 million fixed-network lines and more than 19 million broadband lines, Deutsche Telekom is paving the way for the gigabit society. The brand is active in Austria (under the subsidiary T-Mobile Austria), the Czech Republic (T-Mobile Czech Republic), the Netherlands (T-Mobile Nederland), Poland (T-Mobile Polska), and the United States (T-Mobile US). The name was previously used by subsidiaries in other countries, including Albania (now Telekom Albania), Croatia (now Hrvatski Telekom), Germany (now Deutsche Telekom), Hungary (now Magyar Telekom), Macedonia (now Makedonski Telekom), Montenegro (now Crnogorski Telekom), the United Kingdom (now EE Limited), Romania (now Telekom Romania), and Slovakia (now Slovak Telekom).
About OnePIN, Inc.
OnePIN, Inc., the world’s leading provider of User Engagement services for Mobile Network Operators. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s SIMplicity Cloud is an intelligent user engagement platform that uses machine learning and data integration into the Mobile Operator’s Customer Value Management / CRM systems to offer a universal user experience tailored to the mobile subscriber’s context. The intelligence of the service platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smart phone application is installed. The Company’s services are currently deployed to over 300 million mobile subscribers, across 20 countries and 30 mobile operators spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe. www.onepin.com.
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