OnePIN’s Digital Assistant for airlines help to increase revenue and create customer brand loyalty. By prompting customers to add your business to their phonebook, your airline can gain valuable mobile real estate. This is a unique mobile advertising opportunity, as customers are more likely to engage with businesses that are already in their phonebooks. Customers can add your business to their phonebook with one click, eliminating cumbersome steps. When a customer checks in for their flight, OnePIN can prompt an app download. As compared to push SMS, app download rates are 12X higher using OnePIN’s Digital Assistant services.
OnePIN’s Digital Assistant also help airlines achieve a 24% engagement rate on social media by suggesting customers follow your business on social media. Additionally, OnePIN’s Digital Assistant prompts the customer to review their flight experience directly following their flight, achieving a 63% survey completion rate.
Partner with mobile operators in your country to identify and digitize crucial customer touchpoints. OnePIN’s services will provide the highest response rates as compared to other marketing channels (email, push SMS, etc.). OnePIN’s screens are triggered on customer’s mobile devices based on events happening in your customer value management systems, using moments where your customer is already engaged with your brand to your advantage.
Engage with OnePIN’s mobile services to leverage your CRM data to reduce operational costs, grow revenues, boost profitability, and improve customer retention. Being able to reach customers at the right moment with the right context will allow you to identify customer characteristics and behaviors. This information can be utilized in a variety of ways across your business: increasing customer retention, improving ROIs with targeted promotions, and creating a more focused customer service strategy. Your airline has customer data in various locations such as in the GDS, Reservation System, IBE, and ground operations. OnePIN’s services help consolidate this fragmented data improve your knowledge of your customers. OnePIN’s mobile services provide an incremental technology enhancement to your existing customer value management solutions, allowing your business to gradually provide improved services to your customers with up to date technology. In properly analyzing the customer journey, OnePIN helps airlines identify the right digital channels to use to target their customers and allows your business to elevate the customer experience and increase user engagement.
OnePIN’s Digital Assistant, with 100% reach on all mobile phones, creates opportunities for customers to carry your brand on their mobile devices right in their pockets, allowing your business to reach them at the right moment.