SurveyXpert™ is an after-call survey service for businesses. The service allows Businesses to collect immediate survey feedback after calls made by mobile subscribers.
How SurveyXpert Works
- Quick, automatic feedback on the quality of service provided by Enterprises.
- Operator Business (Corporations/SME) revenue from any size business which uses fixed or mobile lines.
Who pays to use the service
- Enterprises pay a transaction fee per subscriber survey collected.
Market Environment and Trend
- Measuring customer satisfaction and service performance is becoming more important in an increasingly automated customer service environment.