OnePIN’s Digital Assistant provides a digital banking assistant for your customers. By providing timely and contextual account alerts, customers can verify withdrawals right from their phone with a single click, eliminating cumbersome steps. OnePIN’s services also prompt the customer to download your banking app, increasing overall app downloads and user engagement. Once the customer has downloaded the app, our services prompt the customer with useful reminders and financial guidance in order to drive utilization of the mobile app.
Partner with mobile operators in your country to identify and digitize crucial customer touchpoints. OnePIN’s services will provide the highest response rates as compared to other marketing channels (email, push SMS, etc.). OnePIN’s screens are triggered on customer’s mobile devices based on events happening in your customer value management systems, using moments where your customer is already engaged with your brand to your advantage.
Engage with OnePIN’s mobile services to leverage your CRM data to reduce operational costs, grow revenues, boost profitability, and improve customer retention. Being able to reach customers at the right moment with the right context will allow you to identify customer characteristics and behaviors. This information can be utilized in a variety of ways across your business: sentiment analysis, 360 degree customer profiling, customer segmentation, channel management, and next best offers for providing upsell and cross sell opportunities. OnePIN’s mobile services provide an incremental technology enhancement to your existing customer value management solutions, allowing your business to gradually provide improved services to your customers with up to date technology. In properly analyzing the customer journey, OnePIN helps banks identify the right digital channels to use to target their customers and allows banks to engage in long term planning for the success of their business.
OnePIN’s Digital Assistant, with 100% reach on all mobile phones, creates opportunities for customers to carry your brand on their mobile devices right in their pockets, allowing your business to reach them at the right moment.