May, 2020 – Boston, MA– Over the past three months, OnePIN has been at the forefront of the mobile industry’s fight against Covid-19. OnePIN engaged with Mobile Network Operators and National Health Organizations to coordinate countrywide awareness campaigns using OnePIN’s Digital Assistant during the early days of the pandemic.
OnePIN offered free Covid-19 educational and interactive engagements to its entire customer base of 0ver 500 million users across Europe, the Middle East, and Africa. OnePIN’s goal was to provide immediate support and educate mobile customers with the vital information to help them cut through the noise of misinformation surrounding the virus.
OnePIN’s Digital Assistant creates digital and interactive user journeys for all mobile customers. These journeys allow mobile customers to access timely, relevant and factual Covid-19 resources when every day counts.
When speaking to the OnePIN team about the ideation process of the campaign, David Moore, Director of Solutions Management, who helped create the original idea stated, “We had the realization that we could help save lives with the power of this channel. Even if it was just one person, in a single country, on a single continent, we had to do it. So we thought ‘Let’s do this, offer it for free and do it now.’ ”
By subsequently partnering with local and global health organizations and mobile operators, OnePIN has been able to inform people about symptoms, treatment options, prevention measures, and emergency contact numbers through digital engagements. This was done on all types of mobile devices and free of charge. The OnePIN engagements seamlessly connected mobile users to their trusted health resources.
“When the opportunity presented itself, this was not a difficult decision for me,” said Feyzi Celik, CEO, OnePIN, Inc. “The idea bubbled up from the team and I saw an immediate fit with our company’s core values. Simple, efficient and incredibly valuable for our customers and their customers. The OnePIN Team worked very hard from their home offices during the pandemic and made a huge difference in many people’s lives in multiple countries across the globe.”
Find out more about OnePIN’s Digital Assistant services here: www.onepin.com.
About OnePIN, Inc.
OnePIN, Inc., the world’s leading provider of User Engagement services for Mobile Network Operators. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s Cloud is an intelligent user engagement platform that uses machine learning and data integration into the Mobile Operator’s Customer Value Management and Customer Relationship Management systems to offer a universal user experience tailored to the mobile subscriber’s context. The intelligence of the service platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smartphone application is installed. The Company’s services are currently deployed to over 500 million mobile subscribers, across 20 countries spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe. www.onepin.com.