September 4, 2023, Boston, MA – OnePIN, Inc., is excited to highlight its collaboration with MTN Nigeria in creating exceptional customer experiences through OnePIN’s BoosterX platform.
In partnership with MTN Nigeria, OnePIN’s BoosterX platform has been instrumental in revolutionizing customer experiences by providing powerful and timely opportunities for interactions. BoosterX serves as a Customer Value Management (CVM) Engagement Channel for Mobile Operators, allowing them to engage consumers at precisely the right moments.
Chris DeGrace, Chief operating Officer at OnePIN, expressed enthusiasm about the collaboration, stating, “Working with MTN Nigeria to implement BoosterX has been a game-changer in enhancing customer experiences. The platform’s ability to deliver personalized and contextually relevant communications has resulted in exceptional response rates, setting a new standard for customer engagement in the mobile operator industry.”
The collaboration between OnePIN and MTN Nigeria exemplifies the transformative impact of innovative customer engagement platforms. OnePIN remains dedicated to delivering solutions that redefine user experiences and drive significant value for mobile operators and their subscribers.
About BoosterX:
BoosterX™ is a revolutionary CVM Engagement Channel that transforms how Mobile Operators interact with their subscribers. The platform acts as a digital assistant, enabling Mobile Operators, including MTN Nigeria, to engage customers seamlessly and deliver personalized experiences. BoosterX facilitates contextual, event-based user journeys, enhancing customer value management systems and programs.
BoosterX has proven to be exceptionally effective, with response rates exceeding 80% when digitized offers are delivered through the platform. Compared to traditional methods such as push SMS or app push notifications, BoosterX demonstrates a 20 to 60 times higher success rate, underscoring its prowess in delivering targeted and personalized content that resonates with end users.
About MTN Nigeria:
MTN Nigeria stands as one of Africa’s largest providers of communication services, connecting approximately 77 million people in communities across the country. With a commitment to leading digital solutions for Africa’s progress, MTN Nigeria plays a pivotal role in enabling meaningful connections among families, friends, and communities.
About OnePIN, Inc.
OnePIN, Inc. is a leader in digital experience for Mobile Network Operators (MNOs) and consumer brands. OnePIN enhances digital advertising and customer engagement by integrating Demand Side Advertising Platforms with Customer Relationship Management systems. OnePIN creates universal, interactive user engagement channels for mobile operators that drive revenue, core service retention, and advertising opportunities from user behaviors and network events. OnePIN’s Cloud is an intelligent user engagement platform that integrates into the Mobile Operator’s Customer Value Management and Customer Relationship Management systems to offer a universal user experience tailored to the mobile subscriber’s context.
The intelligence of the Digital Assistant service platform ensures that the appropriate services can be offered at the right time and place, specific to each individual mobile customer, and agnostic of the handset or if a smartphone application is installed. The Company’s services are currently deployed to over 820 million mobile subscribers, across 15 countries spanning seven of the world’s largest mobile operator groups. OnePIN is headquartered in Boston with offices around the globe. Find out more about OnePIN’s Digital Assistant services here: www.onepin.com.